FAQ

1. When will my order ship?

All orders are processed within 1–3 business days. Once shipped, you’ll receive an email with tracking details so you can follow your order every step of the way.

 

2. How long does shipping take?

U.S. Orders: Typically arrive within 3–7 business days after shipping.

 

3. Do you ship internationally?

No. At the moment we only ship within the United States. Subscribe to our email list to stay tuned for updates as we continue to grow.

 

4. How can I track my order?

You’ll receive a tracking number by email once your order has shipped. You can also use our Track your Order page at any time.

 

5. What is your return policy?

We accept returns within 20 days of delivery for items in unused condition, with original packaging. Please review our full Refund Policy before starting a return.

 

6. What if my bag arrives damaged?

Quality is very important to us. If your order arrives damaged or defective, please contact us immediately at contact@mykelbriani.com , and we’ll make it right.

 

7. How do I care for my handbag?

• Keep your bag in its dust bag when not in use.

• Avoid prolonged exposure to direct sunlight, heat, or moisture.

• Clean with a soft, dry cloth.

• Avoid harsh chemicals or cleaning solutions.

 

8. Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please email us as soon as possible after placing your order.

 

9. What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, and other secure payment options displayed at checkout.